Last Updated: October 2023
We want you to feel as confident in our return policy as you do in our swimwear! At Dippin Daisys, we’re committed to making your shopping experience stress-free, just like our perfectly fitting swimwear.
Our Return Promise
We understand that finding the perfect swimwear can be challenging, which is why we offer a hassle-free return and exchange process. Whether you ordered a CHEEKY bottom that’s a bit too cheeky or a FULL coverage piece that doesn’t fit quite right, we’re here to help!
Return & Exchange Timeframe
You have 15 days from the delivery date to initiate a return or exchange. Please note that all items must be in their original condition with tags attached and unworn.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the items you wish to return/exchange, and the reason
- Wait for Instructions: We’ll respond within 24-48 hours with return authorization and shipping instructions
- Ship Your Items: Package your items securely and ship to our return address
- Receive Your Refund/Exchange: Once we receive and inspect your items, we’ll process your request
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Hello Dippin Daisys Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Item Name], Size: [Size], Color: [Color]
- [Add additional items as needed]
Reason for Return/Exchange: [Please describe why you’re returning or exchanging]
Preferred Resolution: [Refund/Exchange for specific item]
Thank you for your assistance!
[Your Name]Refund Processing
Once we receive your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Timeline: Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable
Exchange Policy
Exchanges are available for:
- Different sizes of the same style
- Different colors of the same style
- Different styles of equal value
If the exchange item costs more than the original, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- BRIDAL Collection items (due to their special occasion nature and customization)
- Any swimwear with removed tags or signs of wear
- Items that have been altered or customized
- Final sale items (clearly marked during purchase)
International Returns
Since we ship globally (excluding Asia and some remote areas), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for your return package.
Return Shipping Address
Please ship your returns to:
Dippin Daisys Returns
Shop 8841 Tempest Circle
Anchorage, AK 99507
United States
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: We typically respond within 24-48 hours
Thank you for choosing Dippin Daisys! We’re committed to ensuring you’re completely satisfied with your swimwear purchase, just as we’re dedicated to creating pieces that celebrate every body with our inclusive sizing and diverse styles.